Finding and Evaluating Customers’ Needs in the Product-Development Process

KUŠAR, Janez ;DUHOVNIK, Jože ;STARBEK, Marko ;TOMAŽžEVIČ, Rok .
Finding and Evaluating Customers’ Needs in the Product-Development Process. 
Strojniški vestnik - Journal of Mechanical Engineering, [S.l.], v. 53, n.2, p. 78-104, august 2017. 
ISSN 0039-2480.
Available at: <https://www.sv-jme.eu/article/finding-and-evaluating-customers-needs-in-the-product-development-process/>. Date accessed: 20 dec. 2024. 
doi:http://dx.doi.org/.

Kušar, J., Duhovnik, J., Starbek, M., & Tomažževič, R.
(2007).
Finding and Evaluating Customers’ Needs in the Product-Development Process.
Strojniški vestnik - Journal of Mechanical Engineering, 53(2), 78-104.
doi:http://dx.doi.org/

@article{.,
	author = {Janez  Kušar and Jože  Duhovnik and Marko  Starbek and Rok  Tomažževič},
	title = {Finding and Evaluating Customers’ Needs in the Product-Development Process},
	journal = {Strojniški vestnik - Journal of Mechanical Engineering},
	volume = {53},
	number = {2},
	year = {2007},
	keywords = {product development; quality function deployment (QFD); customer needs; decision making; house of quality; },
	abstract = {Today's companies are facing new challenges: global business and local operation, the standardization and individualization of products, and demanding customers and fierce competition. This paper presents the phases of quality functions deployment (QFD) during a new-product development process along with the method for obtaining, structuring and evaluating customer needs. A full description of the information resources for obtaining the data on customer needs is given, and the methods for obtaining, structuring and evaluating the data on customer needs are presented. The QFD process of new-product development is described. We present the results of testing the proposed methodology, taking into account the voice of the customer, in the process of developing a new Vario Flow product in a company that produces and sells medical equipment on domestic and foreign markets.},
	issn = {0039-2480},	pages = {78-104},	doi = {},
	url = {https://www.sv-jme.eu/article/finding-and-evaluating-customers-needs-in-the-product-development-process/}
}

Kušar, J.,Duhovnik, J.,Starbek, M.,Tomažževič, R.
2007 August 53. Finding and Evaluating Customers’ Needs in the Product-Development Process. Strojniški vestnik - Journal of Mechanical Engineering. [Online] 53:2

%A Kušar, Janez 
%A Duhovnik, Jože 
%A Starbek, Marko 
%A Tomažževič, Rok 
%D 2007
%T Finding and Evaluating Customers’ Needs in the Product-Development Process
%B 2007
%9 product development; quality function deployment (QFD); customer needs; decision making; house of quality; 
%! Finding and Evaluating Customers’ Needs in the Product-Development Process
%K product development; quality function deployment (QFD); customer needs; decision making; house of quality; 
%X Today's companies are facing new challenges: global business and local operation, the standardization and individualization of products, and demanding customers and fierce competition. This paper presents the phases of quality functions deployment (QFD) during a new-product development process along with the method for obtaining, structuring and evaluating customer needs. A full description of the information resources for obtaining the data on customer needs is given, and the methods for obtaining, structuring and evaluating the data on customer needs are presented. The QFD process of new-product development is described. We present the results of testing the proposed methodology, taking into account the voice of the customer, in the process of developing a new Vario Flow product in a company that produces and sells medical equipment on domestic and foreign markets.
%U https://www.sv-jme.eu/article/finding-and-evaluating-customers-needs-in-the-product-development-process/
%0 Journal Article
%R 
%& 78
%P 27
%J Strojniški vestnik - Journal of Mechanical Engineering
%V 53
%N 2
%@ 0039-2480
%8 2017-08-18
%7 2017-08-18

Kušar, Janez, Jože  Duhovnik, Marko  Starbek, & Rok  Tomažževič.
"Finding and Evaluating Customers’ Needs in the Product-Development Process." Strojniški vestnik - Journal of Mechanical Engineering [Online], 53.2 (2007): 78-104. Web.  20 Dec. 2024

TY  - JOUR
AU  - Kušar, Janez 
AU  - Duhovnik, Jože 
AU  - Starbek, Marko 
AU  - Tomažževič, Rok 
PY  - 2007
TI  - Finding and Evaluating Customers’ Needs in the Product-Development Process
JF  - Strojniški vestnik - Journal of Mechanical Engineering
DO  - 
KW  - product development; quality function deployment (QFD); customer needs; decision making; house of quality; 
N2  - Today's companies are facing new challenges: global business and local operation, the standardization and individualization of products, and demanding customers and fierce competition. This paper presents the phases of quality functions deployment (QFD) during a new-product development process along with the method for obtaining, structuring and evaluating customer needs. A full description of the information resources for obtaining the data on customer needs is given, and the methods for obtaining, structuring and evaluating the data on customer needs are presented. The QFD process of new-product development is described. We present the results of testing the proposed methodology, taking into account the voice of the customer, in the process of developing a new Vario Flow product in a company that produces and sells medical equipment on domestic and foreign markets.
UR  - https://www.sv-jme.eu/article/finding-and-evaluating-customers-needs-in-the-product-development-process/

@article{{}{.},
	author = {Kušar, J., Duhovnik, J., Starbek, M., Tomažževič, R.},
	title = {Finding and Evaluating Customers’ Needs in the Product-Development Process},
	journal = {Strojniški vestnik - Journal of Mechanical Engineering},
	volume = {53},
	number = {2},
	year = {2007},
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TY  - JOUR
AU  - Kušar, Janez 
AU  - Duhovnik, Jože 
AU  - Starbek, Marko 
AU  - Tomažževič, Rok 
PY  - 2017/08/18
TI  - Finding and Evaluating Customers’ Needs in the Product-Development Process
JF  - Strojniški vestnik - Journal of Mechanical Engineering; Vol 53, No 2 (2007): Strojniški vestnik - Journal of Mechanical Engineering
DO  - 
KW  - product development, quality function deployment (QFD), customer needs, decision making, house of quality, 
N2  - Today's companies are facing new challenges: global business and local operation, the standardization and individualization of products, and demanding customers and fierce competition. This paper presents the phases of quality functions deployment (QFD) during a new-product development process along with the method for obtaining, structuring and evaluating customer needs. A full description of the information resources for obtaining the data on customer needs is given, and the methods for obtaining, structuring and evaluating the data on customer needs are presented. The QFD process of new-product development is described. We present the results of testing the proposed methodology, taking into account the voice of the customer, in the process of developing a new Vario Flow product in a company that produces and sells medical equipment on domestic and foreign markets.
UR  - https://www.sv-jme.eu/article/finding-and-evaluating-customers-needs-in-the-product-development-process/

Kušar, Janez, Duhovnik, Jože, Starbek, Marko, AND Tomažževič, Rok.
"Finding and Evaluating Customers’ Needs in the Product-Development Process" Strojniški vestnik - Journal of Mechanical Engineering [Online], Volume 53 Number 2 (18 August 2017)